Refund Policy

Effective Date: 07/07/2024

At SharekeyX, we strive to ensure customer satisfaction with our services. However, we understand that there may be situations where you may need to request a refund. Please read our refund policy carefully.

Subscription Services

Free Plan: No charges apply, and thus no refunds are available.

Premium Plan: Refund requests for the premium subscription must be made within 14 days of the initial purchase. Refunds will be issued for the remaining unused portion of the subscription period.

API Services

Refunds for API usage fees will be considered on a case-by-case basis. Requests must be submitted within 14 days of the transaction date, and refunds will be issued for unused API credits.

Trading and Broking Services

Fees associated with trading and broking services are non-refundable. Please review the terms provided by the third-party broker for their specific refund policies.

Cross-Sold Products

Refunds for additional financial products and services offered through SharekeyX will be governed by the respective product/service provider’s refund policy. Please refer to their terms and conditions for more details.

How to Request a Refund

To request a refund, please contact our support team at info@sharekeyx.com with your account details and reason for the refund. We will review your request and respond within 7 business days.

Refund Approval

Approved refunds will be processed within 10 business days. Refunds will be issued to the original payment method used at the time of purchase.

Non-Refundable Situations

No refunds will be provided for partial months of service, downgrades, or unused services beyond the initial 14-day refund period.

By subscribing to or using SharekeyX services, you agree to this refund policy. If you have any questions or concerns, please contact us at info@sharekeyx.com.