Create a secure support ticket
Submit categorized tickets with private, metadata-stripped screenshots and review recent ticket status.
Open the right place
Basic: Account → Support · Advanced: More → Support
Submit from either mode
- In Basic, open Account and Secure support tickets. In Advanced, open More and Support diagnostics.
- Choose the category and enter a clear subject.
- Describe what you expected, what happened, the screen, approximate time, and any non-secret reference.
- Attach up to three screenshots and submit.
Image privacy
Images are resized, converted to JPEG, stripped of embedded metadata, and stored privately. The maximum is 5 MB per processed image.
Never attach secrets
Do not include passwords, OTPs, TOTP seeds, API keys, API secrets, complete bank details, Aadhaar numbers, PAN images, or recovery codes.
Verify before you leave
- The issue includes screen, expected result, actual result, and approximate time.
- Only redacted, relevant screenshots are attached.
- No password, OTP, API secret, bank credential, PAN, or Aadhaar image is included.